Order & Return Policy

Last Updated: 13-03-2025

Thank you for shopping with Classique Bags! This Order & Return Policy explains our procedures regarding order placement, shipping, returns, and refunds. By placing an order on our website, https://classiquebags.com/, you agree to the terms outlined below.

1. Placing an Order

All orders must be placed through our website.
Ensure that your shipping and billing details are accurate before completing your purchase.
After placing an order, you will receive a confirmation email with your order details.
We reserve the right to cancel or refuse any order due to suspected fraud, incorrect pricing, or other issues.

2. Order Processing & Shipping

Orders are typically processed within 7 business days (excluding weekends and holidays).
Shipping rates and estimated delivery times will be displayed at checkout.
Once your order is shipped, you will receive a tracking number via email.
We are not responsible for delays caused by carriers, customs, or unforeseen circumstances.

3. Returns & Exchanges

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return or exchange eligible items under the following conditions:

a. Return Eligibility

Items must be returned within 7 days of delivery.
Items must be unused, in original packaging, and with all tags attached.
Certain items, such as personalized, final sale, or clearance items, are non-returnable.

b. Return Process

To initiate a return, contact our customer service at support@classiquebags.com with your order number and reason for return.
We will provide return instructions, including the return address.
Customers are responsible for return shipping costs unless the item is defective or incorrect.

c. Refunds

Once we receive and inspect the returned item, we will process your refund within 7 business days.
Refunds will be issued to the original payment method.
Shipping fees are non-refundable.

d. Exchanges

If you wish to exchange an item, please contact us to check availability.
Exchanges are processed once we receive the returned item.

4. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.
We will arrange a replacement or issue a refund at no additional cost.

5. Cancellations & Order Modifications

Orders can be canceled or modified within 24 hours of placement.
Once an order has been shipped, it cannot be canceled.

6. Contact Us

For any questions regarding this Privacy Policy, you can contact us at:

Classique Bags
Email: support@classiquebags.com
Phone: +91 9038717137 / +91 7003042705
Website: https://classiquebags.com/